Billing Terms & Conditions

Effective Date: January 1, 2026.

Introduction

These Billing Terms and Conditions (“Terms”) govern payment obligations and billing practices between House Harkonnen Investments LLC, doing business as Coffee Gear Direct (“Company,” “we,” “us,” or “our”), and the customer (“Customer,” “you,” or “your”). By purchasing products through coffeegeardirect.com, you agree to be bound by these Terms.

Payment Terms

Pricing

Prices: All prices for products are listed in United States Dollars (USD) and are subject to change without prior notice.

Taxes and Fees: Prices do not include applicable sales tax or other charges unless explicitly stated at checkout.

Payment Methods

We accept payment methods made available through Shopify Payments, which may include:

Major credit and debit cards (Visa, Mastercard, American Express, Discover).

Digital wallets such as Apple Pay and Google Pay.

Other payment methods enabled through Shopify Payments.

Available payment methods will be displayed at checkout.

Payment Due Date

One-Time Purchases: Payment is due at the time of checkout and must be successfully authorized before an order is processed or shipped.

Invoicing

Invoice Issuance: A digital receipt or order confirmation will be issued upon successful payment.

Delivery Method: Invoices and receipts are sent electronically to the email address provided at checkout.

Customer Responsibility: You are responsible for ensuring your billing and contact information is accurate and up to date.

Late Payments

Because all orders require payment at checkout, late payments generally do not apply.

If a payment is reversed, declined, or charged back after an order has been processed:

We reserve the right to suspend fulfillment or delivery.

Any outstanding balances must be resolved before future orders are accepted.

Disputed Charges

Notification Period: If you believe a charge is incorrect, you must notify us within 14 days of the transaction date.

How to Contact Us:
Disputes should be sent to support@coffeegeardirect.com and include your order number and details of the issue.

Resolution: We will review and address billing disputes in a timely and reasonable manner.

Refunds and Credits

Policy Reference: Refunds and credits are governed by our Return & Refund Policy.

Processing Time: Approved refunds are issued to the original payment method and typically processed within 14 business days, depending on your payment provider.

Taxes

Customer Responsibility: You are responsible for applicable sales tax or similar charges based on your shipping address.

Tax Exemption: If you are tax-exempt, valid documentation must be provided prior to purchase.

Billing Errors

Corrections: If a billing error is identified, we will correct it promptly.

Overcharges: Any verified overcharges will be refunded or credited.

Undercharges: If an undercharge occurs, we reserve the right to collect the outstanding amount.

Payment Security

Data Protection: Payments are processed securely using industry-standard safeguards.

Payment Processor: All payments are handled through Shopify Payments and its authorized processors. We do not store full payment card information.

Encryption: Transactions are protected using Secure Socket Layer (SSL) encryption.

Changes to Billing Terms

We reserve the right to modify these Billing Terms and Conditions at any time. Updates will take effect upon posting to coffeegeardirect.com. Continued use of the Website constitutes acceptance of any revised Terms.

Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from billing or payment issues.

Our maximum liability related to billing matters is limited to the amount paid by you for the applicable order.

Governing Law

These Billing Terms and Conditions are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes shall be brought exclusively in the courts located in Florida.