Shipping policy
Effective Date: 01/01/2026
Introduction
At House Harkonnen Investments LLC (DBA Coffee Gear Direct) (“we,” “us,” or “our”), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, coffeegeardirect.com.
Shipping Destinations
Countries We Ship To:
United States (domestic shipping only).
Only the lower 48 States. Hawaii and Alaska are not.
Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.
Shipping Costs
Free Shipping Eligibility
Free standard shipping is available within the contiguous United States on orders over $20.
Exclusions & Additional Fees
Orders shipped to Alaska, Hawaii, or other non-contiguous U.S. regions may be subject to additional shipping fees, which will be calculated at checkout.
Deliveries made to residential addresses for commercial espresso machines or large equipment may be subject to additional freight shipping fees.
If a freight shipping option is not selected at checkout, we reserve the right to apply the appropriate shipping fee retroactively prior to shipment.
Domestic Shipping (United States)
Standard Shipping:
Free shipping on orders over $20.
Flat Rate Shipping:
$5 flat rate shipping on orders under $20.
No Hidden Fees
All shipping costs are calculated and displayed at checkout. There are no hidden fees.
Order Processing & Shipping Lead Times
Order Processing
Orders are processed within same day to one business day.
Business days are Monday through Friday, excluding public holidays.
Orders placed before 5:00 PM EST will begin processing the following business day.
Orders placed on weekends or holidays will be processed on the next business day.
Estimated Delivery Time
Standard Shipping: 5–14 days.
Expedited Shipping: 3–8 days.
At this time, we do not offer international shipping outside of the United States.
Notes
Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, or other logistical issues.
Most items arrive within 1–2 weeks.
Dispatch estimates are provided on the product page, and order summaries are available at checkout and in confirmation emails.
Shipping Methods & Carriers
We partner with reputable carriers to ensure your package arrives safely.
Domestic Carriers:
United States Postal Service (USPS).
United Parcel Service (UPS).
Federal Express (FedEx).
Order Tracking
Tracking Information
After your order has shipped, you will receive an email containing:
Tracking number.
Carrier name.
Link to track your package.
How to Track Your Order
Use the tracking link provided in your shipping confirmation email, or
Visit the carrier’s website and enter your tracking number.
Carrier links:
Assistance
If you have questions or need assistance with tracking, contact us at support@coffeegeardirect.com.
Delivery Issues
Delayed Packages
If your package is delayed beyond the estimated delivery time, please contact us at:
Email: support@coffeegeardirect.com
Phone: (813) 421-5572.
Lost Packages
If tracking shows a package as delivered but you have not received it, please:
Verify the shipping address provided at checkout.
Check with neighbors or building management.
Contact us for further assistance.
If a package is confirmed lost after carrier investigation, we will offer a replacement or refund, consistent with our Return & Refund Policy.
Damaged Packages
Reporting Damage
If your package arrives damaged:
Take clear photos of the damaged packaging and items.
Contact us within 30 days of receipt at support@coffeegeardirect.com
Resolution
We will review the claim and may offer a replacement or refund, including return shipping costs where applicable, in accordance with our Return & Refund Policy.
Incorrect Address
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Packages
If a package is returned to us due to an incorrect address:
We will contact you to arrange reshipment.
Additional shipping charges may apply.
Returns & Refunds Reference
Returns, exchanges, and refunds are governed by our Return & Refund Policy, including:
A 14-day return request window.
Customer responsibility for return shipping on change-of-mind returns.
Company-covered shipping for defective, damaged, or incorrect items.
Please review our Return & Refund Policy for full details.
Contact Information
If you have questions about shipping or delivery, please contact us:
Business Name: Coffee Gear Direct.
Legal Entity: House Harkonnen Investments LLC.
Email: support@coffeegeardirect.com.
Phone: (813) 364-4710
Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the Website. We encourage you to review this policy periodically.