FAQ

Common Questions Answered

This is where we answer the most common questions about orders, shipping, returns, and product details. Quick answers, no runaround so you can shop with confidence. If you have any further questions, please contact our support to assist you.
1
Do you ship within the United States?

Yes, we currently ship orders within the United States. We offer free shipping for the lower 48 states. This does not include free shipping for Hawaii and Alaska.

2
How long does it take to process my order?

Most orders are processed within one business day. Orders placed on weekends or holidays are processed on the next business day. This entirely depends on the size of the order and if further communication is needed to get your request fulfilled properly.

3
How long does shipping take?

Shipping times vary by location and shipping method. Standard shipping typically takes between 5 and 14 days. Estimated delivery times are shown at checkout. Please go to our shipping policy located below for more information.

4
What payment methods do you accept?

We accept a variety of payment methods through Shopify's secure checkout, including major credit and debit cards and supported digital wallets. Available options are shown at checkout. For more information, please scroll to the bottom to see what payment methods we accept.

5
Is my payment information secure?

Yes. All payments are processed using secure, encrypted checkout technology. We do not store your full payment details.

6
What is your return policy?

Return requests must be submitted within 14 days of delivery. Items must be unused and in original condition unless they are defective or damaged. Full details are available in our Return & Refund Policy.

7
What should i do if my order arrives damaged or incorrect?

Please contact us within 14 days of delivery. We’ll review the issue and work with you to resolve it as quickly as possible.

8
Can I cancel or change my order after placing it?

Orders are processed quickly, so changes or cancellations are not guaranteed. If you need help, contact us as soon as possible.

9
Do your products come with a warranty?

Warranty coverage varies by manufacturer. Any applicable warranty information is provided with the product or included in order documentation.

10
Do you offer customer support?

Yes. If you have questions before or after purchasing, our support team is available to help.

11
How do I contact customer support?

You can reach us by email at support@coffeegeardirect.com or by phone at (813) 364-0757 during business hours.

12
Do you offer discounts or promotions?

Occasionally. You can sign up for our email list to receive updates on new products and special offers.