Política de reembolso
Effective Date: 01/01/2026
Scope & Intent
This Return & Refund Policy applies to all purchases made through Coffee Gear Direct (House Harkonnen Investments LLC), website located at coffeegeardirect.com (“Website”), within the United States.
Contact Information
For questions about returns and refunds, please contact our Customer Service Team:
Email: support@coffeegeardirect.com.
Phone: (813) 364-4710
Hours:
Monday–Friday.
9:30am–6:00pm.
Eastern Time (ET).
Return Eligibility
Customers in the United States may request to cancel their purchase and return the product within 30 days of receipt, subject to the conditions outlined below.
Conditions for Return
Returned items must meet all of the following conditions:
Unused and Undamaged
The item must be unused, undamaged, and in the same condition as received.
Original Packaging
The item must be returned in its original packaging.
All labels and tags must be attached.
Proof of Purchase
A receipt or proof of purchase is required.
Return Process
Initiating a Return
To begin a return:
Contact Customer Service within 15 days of receiving your order.
Use one of the following methods:
Email: support@coffeegeardirect.com
Phone: (813) 364-4710
Provide:
Your order number.
A detailed reason for the return.
Return Authorization:
After reviewing your request, we will provide:
Return instructions.
A Return Merchandise Authorization (RMA) number, if applicable.
A return shipping label, if applicable.
Preparing Your Return
Before shipping your return:
Package the Item Safely:
Use the original packaging.
Include all accessories, manuals, and free gifts.
Include Documentation:
Include the return authorization form.
Include any required supporting documents or images.
Attach Shipping Label:
Download and print the provided shipping label, if applicable.
Affix the label securely to the outside of the package.
Shipping the Return
Shipping Method:
Returns must be shipped using a trackable shipping method.
Return Deadline:
Items must be shipped within 7 days of receiving the return authorization.
Return Shipping Costs
For change-of-mind returns, the customer is responsible for return shipping costs.
For defective, damaged, or incorrect items, we cover return shipping costs.
If a prepaid return label is provided for a non-defective return, the cost of return shipping may be deducted from the refund.
Specific Return & Refund Conditions
Returns Due to Change of Mind
Eligibility:
The item must be unused, undamaged, and returned in original packaging.
The return request must be made within 30 days of receipt.
Refund:
Refunds are issued to the original payment method.
Refunds are subject to applicable shipping costs.
A restocking fee of up to 15% may apply.
Defective or Damaged Goods
Notification:
Contact us within 15 days of receiving the item.
Documentation:
Photos or videos of the defect or damage may be required.
Resolution:
We will offer a replacement or a full refund.
Return shipping costs are included.
Incorrect Product Received
Notification:
Inform us promptly upon receipt of the incorrect item.
Resolution:
The incorrect item will be returned at our expense.
The correct product will be shipped to you.
Product Never Arrived
Notification:
Contact us if your order does not arrive within the estimated delivery time, or within 5 business days after the carrier’s marked delivery date.
Resolution:
We will initiate an investigation with the carrier.
If the product is confirmed lost, we will issue a full refund or send a replacement product.
Order Cancellation
Before Shipment
Orders may be canceled for a full refund if they have not yet shipped.
After Shipment
If the order has already shipped, the return process must be followed after delivery.
Exceptions to the Return Policy
The following items are non-returnable and non-refundable:
Custom or personalized products.
Perishable goods, such as food, flowers, newspapers, or magazines.
Intimate or sanitary goods, unless unopened and unused.
Gift cards.
Downloadable software or digital products.
Refunds
Refund Conditions
Refunds are issued only after the returned item is received and inspected.
Customers will be notified via email regarding approval or rejection.
Returned items must meet all return eligibility requirements.
Refund Processing
Method:
Refunds are processed to the original payment method used at checkout.
Time Frame:
Refunds are processed within 5–7 business days after inspection.
Bank processing times may require an additional 5–7 business days, depending on the provider.
Partial Refunds
Partial refunds may be granted for:
Items returned in a condition different from how they were received.
Items missing parts not due to our error.
Items returned more than 15 days after delivery may be refused or refunded at our discretion, subject to inspection.
Exchanges
Eligibility:
Exchanges are available for defective, damaged, or incorrect items.
Process:
To request an exchange, contact support@coffeegeardirect.com
Shipping Costs:
We cover shipping costs for defective or incorrect items.
Customers are responsible for shipping costs for exchanges due to change of mind.
Timelines
Return Request Window: Within 30 days of delivery.
Return Shipment Deadline: Within 7 days of return authorization.
Refund Processing: 5–7 business days after inspection.
Legal Rights
This Return & Refund Policy does not affect any statutory rights you may have under applicable federal or Florida law.
Questions & Support
For more information:
Visit our FAQ page.
Contact Customer Service:
Email: support@coffeegeardirect.com
Phone: (813) 364-4710
Note:
By making a purchase on coffeegeardirect.com, you agree to this Return & Refund Policy.
Coffee Gear Direct
House Harkonnen Investments LLC
(813) 364-4710